Customer Support
AI agents deflect 80–90% of Tier‑1 tickets with secure knowledge bases and escalation to humans.
- Auto‑triage & routing
- 24/7 multi‑language chat
- CSAT & insights dashboards
Turn AI into Your Smartest Hire.
Save costs, scale faster, and reduce reliance on full‑time headcount with AI systems that automate the repeatable and accelerate the creative.
- Cut recurring costs without cutting quality
- Scale instantly—no hiring cycles, no burnout
- Deploy ethically: augment people, redeploy talent
Why ChatFTE?
Practical playbooks + production‑ready automations that offset FTEs responsibly.
⚡
Immediate Impact
Ship quick wins in days, not quarters: chat agents, auto‑summaries, and reporting that just work.
📈
Scale on Demand
AI doesn’t sleep. Handle spikes without scrambling to hire or train.
🧭
Governed & Ethical
Role‑based access, audit trails, data boundaries, and human‑in‑the‑loop by design.
💸
Lower TCO
Reduce recurring labor costs while improving cycle time, quality, and consistency.
FTE Offsets: Where AI Delivers
Plug‑and‑play templates you can adapt to your stack.
Research & Analysis
Summarize reports, compare vendors, and extract facts from large corpora—fast and consistent.
- Source‑linked briefs
- Competitive monitoring
- Automated weekly digests
Marketing Ops
Draft campaigns, refine messaging, and personalize at scale while humans set strategy.
- Blogs, emails, SEO copy
- Creative variations at scale
- Performance feedback loops
Legal Ops & eDiscovery
AI‑assisted first‑pass review, PII checks, and privilege screens reduce review hours dramatically.
- Protocol‑aware tagging
- Explainable decisions & audit
- Excel summaries & links
Finance & HR
Close faster, reconcile automatically, and answer policy questions with conversational HR assistants.
- Invoice & expense extraction
- Policy Q&A with guardrails
- Job‑description drafting
IT & Operations
Automate tickets, change‑log summaries, and endpoint policy checks; get status in plain English.
- Self‑service troubleshooting
- Release notes → summaries
- Alert ingest → action
Run the Numbers
Estimate your annual savings and FTE equivalents with simple assumptions.
Annual Savings (est.)
$0
Net After AI Spend
$0
FTEs Offset (equiv.)
0.0
ROI (12‑month)
—
Assumptions are illustrative; use conservative inputs and validate with a pilot.
Proof & Trust
Credibility matters. We operate with governance, security, and measurable outcomes.
“Our AI first‑pass review trimmed the team from 10 FTEs to 3, saving ~$750k annually while improving consistency.”
Director of Litigation Support, AmLaw 200
“Tier‑1 deflection jumped to 88% in 30 days. Agents hand off clean context to humans when needed.”
Head of CX, SaaS Scaleup
Plays Well With
OpenAI
Microsoft 365
Slack
Salesforce
Zendesk
iManage
We respect your data: RBAC, least‑privilege, and SOC/ISO‑aligned patterns.
FAQ
Answers to common questions about replacing FTEs with AI—responsibly.
Are you replacing people?
No. The goal is to automate the repetitive and redeploy people to higher‑value work. Most teams see better morale when busywork drops.
Is data secure?
Yes—solutions follow least‑privilege, encrypted transport, audit trails, and optional redaction. We align to ISO 27001/SOC2 style controls.
Do we need engineers to maintain this?
We provide templates with clear runbooks. Your existing IT/Ops team can own them; we can also offer managed options.
How do we measure success?
Track cycle time, deflection %, error rates, and cost per outcome. Start with a 4–8 week pilot and graduate to broader rollout.
Ready to Replace FTEs with AI?
Get the ChatFTE Playbook: use‑case library, governance templates, and a pilot checklist.
Ethics note: AI shouldn’t replace dignity. Automate tasks—elevate people.